Frequently Asked Questions

Everything you need to know about shopping with COCO THE SHOP

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate various brands, we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

COCO THE SHOP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

Can I track my package after it ships?

Yes! Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.

Are your products ethically sourced?

At COCO THE SHOP, we prioritize partnerships with manufacturers who follow fair labor practices and sustainable production methods to ensure quality you can feel good about.