Returns & Exchanges

At COCO THE SHOP, we want you to love every piece you purchase. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all items in original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

3

Attach the Label

Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized courier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing